GRIEVANCE REDRESSAL POLICY
Shop confidently with Evarastyles, where fairness and trust come first. If any issue arises, we commit to addressing it transparently and in accordance with applicable regulations. Below is a guide on how to report a grievance and what support you can expect from us.
What Constitutes a Grievance?
If you are dissatisfied with any product or service obtained through our platform, it qualifies as a grievance. This can include issues such as:
- Defective or substandard products
- Wrong or delayed deliveries
- Payment-related discrepancies or failures
- Challenges related to returns, refunds, or cancellations
- Poor or unresponsive customer service
- Ambiguous or disputed platform policies
Steps to File a Grievance
To report your concern, please follow the instructions below:
- Access the Help Center or Contact Us section
You can find this on our website or through the mobile app. - Select the Appropriate Category
Choose the option that best matches your complaint. - Provide Detailed Information
Include your order number, a clear description of the issue, and any supporting documents or images.
After submission, our customer care team will review your case and provide you with an update.
Escalation Process
If your issue remains unresolved, you can escalate the matter to our designated Grievance Officer as per the provisions of the Information Technology Act, 2000.
Please contact the Grievance Officer at: suvidhakartventuresprivatelimi@gmail.com, suvidhakartventuresauthorizes@gmail.com
How We Handle Your Grievance
- Acknowledgment: We strive to acknowledge all grievances via email within 48 hours of receipt.
- Reference Number: A unique ID will be generated for your complaint for ease of follow-up.
- Resolution Timeline: Our target is to resolve grievances within 7 working days or as per legal requirements.
- Status Updates: You will receive timely updates through your registered email or phone number.
When Is a Grievance Considered Resolved?
A grievance is marked as closed when:
- You accept the proposed resolution
- No response is received from you within a reasonable timeframe following the resolution
- A final decision has been communicated according to our policies and applicable laws
Contact Details
For any questions related to grievances, please reach out to: suvidhakartventuresprivatelimi@gmail.com, suvidhakartventuresauthorizes@gmail.com
Policy Amendments
This policy may be updated periodically to reflect new legal requirements or operational needs. Kindly review our Terms of Use and Privacy Policy for the latest version.
